Automated Phone Screening
Phone First automates your phone screening in a way that is mindful of the candidate experience; candidates are invited to call our automated Phone First line at a time that suits them in a low-pressure setting.
With no need visit your office or go through the emotional drain of a video interview this is a win-win for you and your candidates; and if the candidate is not a fit for your role, they haven’t invested too much hope or time - and neither have you!
No more back-to-back calls, just clear candidate insights accessible directly inside All Jobs Pro's ATS.
How to arrange automatic phone screening?
1. In the ATS simply select the candidates you want to phone screen (you can select all).
2. Click on Phone screen
3. Review the questions you want candidates to answer
4. Preview the email inviting candidates
4. Click "Send"
It's as simple as that - no scheduling call times, no calling back, no repeating yourself!
What about the candidate experience?
1. Candidates receive your email which includes an easy to follow explanation of the process.
2. Candidates call the Phone First line and our thoughtfully designed system asks your questions at a pace that's just right and puts candidates at ease.
3. Candidates' answers are recorded and stored securely.
4. Candidates can listen back and re-record their answers (this is optional and configurable).
5. Once candidates have answered your questions they are thanked during the call and also afterwards with a friendly email.
We ask candidates for feedback and have refined the process to give candidates the best possible experience whilst supporting you with your screening.
How to listen to the phone screening recordings?
1. As candidate's complete the phone screening you'll get a notification in the ATS.
2. Easily listen to the recordings inside the ATS - no need to switch systems.
9. From here you can score, invite to interview or regret as per usual.
What phone screening questions work well?
We recommend a mixture of of situational and behavioral questions, here are a few examples:
Situational Questions
- How would you handle a situation where a customer was upset or angry?
- How would you respond to a customer who asked you something you didn't know?
- What would you do if you were given a tight deadline with little notice?
- If you were asked to deliver bad news to a client, how would you go about it?
- What would you do if you made a mistake that no one else had noticed?
- How would you handle a situation where two colleagues are in conflict?
- If you were asked to prioritise five urgent tasks, how would you decide where to start?
Behavioural Questions
- Tell us about a time you dealt with a difficult customer, what happened?
- Describe a situation where you had to learn something new quickly.
- Tell us about a time you had to work to a tight deadline.
- Give an example of how you've built a good relationship with a client or customer.
- Tell us about a time you resolved a conflict in your team.
- Describe a situation where you helped a colleague under pressure.