About us   

Our ambition is to double the number of lives we impact, while making life more rewarding and dignified for the people who use our products and services. To achieve this, we focus on attracting, developing, rewarding and retaining great people, and on creating a high‑performing, inclusive working environment.

Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC), providing a discreet and reliable home dispensing service to more than 60,000 clients across the UK. We support people with a wide range of needs, including a cut‑to‑fit stoma product customisation service, ensuring care is tailored to each individual.

We are part of the wider JDS Family and are continuing through a period of rapid growth and transformation. Our services are delivered through a dedicated Customer Service Team and 38 dispensing centres nationwide.

At the heart of Fittleworth are our 360 employees, who live and breathe our core principles and proudly carry forward the Schneider legacy.

Summary of the role
The Care Centre Operative supports the effective daily operations of the Care Centre by
ensuring accurate order processing, maintaining inventory, and contributing to a safe,
efficient, and customer‑focused environment. The role requires strong organisational skills,
attention to detail, and a commitment to providing high‑quality service to internal and
external stakeholders.

Responsibilities
• Deliver high‑quality customer service through clear, professional communication.
• Contribute to a well‑organised, safe, and positive working environment.
• Pick, check, pack, and dispatch customer orders with accuracy and efficiency.
• Monitor stock levels, replenish shelves, and manage inventory‑related tasks.
• Receive, verify, and record deliveries.
• Participate in quarterly stock checks and stock control activities.
• Maintain high standards of housekeeping across the Care Centre.
• Collaborate effectively with Customer Service and other internal teams.
• Support achievement of Care Centre KPIs and continuous improvement initiatives.
• Perform duties independently when required, including lone‑working situations.
• Assist with additional tasks or projects as assigned by leadership.
• Hand cutting of personalised pouches

Essential Functions of the Role
• Ensuring accurate and timely processing of customer orders.
• Maintaining inventory records, stock accuracy, and supply availability.
• Upholding safety, cleanliness, and operational standards within the Care Centre.
• Communicating effectively with colleagues and departments to resolve issues.
• Operating independently when required and demonstrating sound judgement.
• Supporting operational performance targets and continuous improvement.

Education and Work Requirements
• No formal education requirements specified.
• Ability to use computer systems and basic technology tools.
• Strong communication, organisation, and time‑management skills.
• High attention to detail and the ability to work effectively under pressure.

Education and Work Preferences
• Previous experience in a warehouse, logistics, or order‑processing environment is
desirable but not required.
• Experience working in a customer‑focused, service‑driven organisation is beneficial.
• Ability to work independently and collaboratively in a fast‑paced setting.

What we offer   
  

• Life Insurance cover worth 10x your annual salary (subject to T&C’s of policy) 

• 8.5% employer pension contribution  
• Salary Sacrifice

• Private healthcare options including for family members   

• Access to "fittle-perks"- our reward platform full of discounts and wellbeing tools   

• 25 days holiday plus bank holidays, with the option to buy and sell extra days  

• 1 "Me Day" and 1 paid Volunteer Day every year  

• Support for families, including enhanced family- friendly policies   

• Employee Assistance Programme for everyday support   

• Refer a friend scheme if you bring great people into the team