Summary

The Care Centre Operative supports the effective daily operations of the Care Centre by ensuring accurate order processing, maintaining inventory, and contributing to a safe, efficient, and customer‑focused environment. The role requires strong organisational skills, attention to detail, and a commitment to providing high‑quality service to internal and external stakeholders.

• Deliver high‑quality customer service through clear, professional communication.
• Contribute to a well‑organised, safe, and positive working environment.
• Pick, check, pack, and dispatch customer orders with accuracy and efficiency.
• Monitor stock levels, replenish shelves, and manage inventory‑related tasks.
• Receive, verify, and record deliveries.
• Participate in quarterly stock checks and stock control activities.
• Maintain high standards of housekeeping across the Care Centre.
• Collaborate effectively with Customer Service and other internal teams.
• Support achievement of Care Centre KPIs and continuous improvement initiatives.
• Perform duties independently when required, including lone‑working situations.
• Assist with additional tasks or projects as assigned by leadership.
• Hand cutting of personalised pouches

• Ensuring accurate and timely processing of customer orders.
• Maintaining inventory records, stock accuracy, and supply availability.
• Upholding safety, cleanliness, and operational standards within the Care Centre.
• Communicating effectively with colleagues and departments to resolve issues.
• Operating independently when required and demonstrating sound judgement.
• Supporting operational performance targets and continuous improvement.

• No formal education requirements specified.
• Ability to use computer systems and basic technology tools.
• Strong communication, organisation, and time‑management skills.
• High attention to detail and the ability to work effectively under pressure.

• Previous experience in a warehouse, logistics, or order‑processing environment is desirable but not required.
• Experience working in a customer‑focused, service‑driven organisation is beneficial.
• Ability to work independently and collaboratively in a fast‑paced setting.

• Life Insurance Cover x10 Annual Salary
• Competitive full pension scheme of 8.5% employer contribution
• Employee cost of private healthcare covered with option to add family members
• A comprehensive, embedded Employee Assistance Programme
• Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre
• 25 days annual leave + bank holidays (pro-rated for part time Associates) with the option to buy and sell annual leave
• 1 Me Day, 1 Volunteer day per annum
• Enhanced support on family friendly policy
• Flexible Working
• Internal refer a friend/family scheme