About Us

Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth's 360 employees who live and breathe core principles to continue the Schneider legacy.

Live the Schneiders' Legacy, our noble purpose
Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles

Be People Focused
Builds trust and collaborates with an inclusive and empathetic approach

Be Customer Centric
Considers the needs, experience, and feedback of customers in all we do

Be Performance Driven
Operates with an ownership mindset, driving meaningful outcomes

Be Agile
Innovates and adapts quickly, approaching change with curiosity whilst persisting through obstacles

To manage and coordinate the full range of facilities services across the estate, ensuring all locations are safe, compliant, well maintained, cost-efficient, and aligned with organisational needs. This includes overseeing building systems, stakeholder management, maintaining legal compliance, and supporting the day-to-day operational needs of the business. Working closely with the Health & Safety and Environment Manager and Operation Functional leads. This role will require travel to the business's Head Office, NDC, and the 36 Care Centre network facilities throughout the UK. Company car provided.

• Execute facilities management activities of moderate complexity using established professional standards, processes, and policies, working under general to moderate supervision.
• Coordinate planned, reactive, and statutory maintenance across a multi-site estate, ensuring delivery aligns with compliance requirements and operational priorities.
• Apply professional judgement to resolve defined and moderately complex facilities issues, interpreting policies and procedures to determine appropriate courses of action.
• Support statutory compliance programmes (fire safety, water hygiene, asbestos, building safety) through implementation, monitoring, and timely reporting.
• Contribute to facilities and property-related projects by coordinating assigned tasks, timelines, and resources in support of agreed project goals.
• Use functional knowledge of building systems and facilities operations to execute processes consistently and identify risks or inefficiencies within existing frameworks.
• Analyse facilities data and site information to support problem resolution and recommend practical improvements within established guidelines.
• Participate in continuous improvement activity, suggesting enhancements to processes and ways of working that improve efficiency, compliance, or service quality.
• Adapt work priorities in response to changing operational needs, applying flexibility whilst maintaining service delivery commitments.
• Coordinate day-to-day contractor and supplier activity, ensuring work is completed to specification and in line with approved procedures.
• Review contractor performance against defined criteria and escalate risks, delays, or non-compliance through established channels.
• Build effective working relationships with internal stakeholders, exchanging information that supports coordinated facilities service delivery.
• Interact with peers across functions to facilitate issue resolution, project support, and shared understanding of facilities requirements.
• Communicate facilities updates, risks, and operational issues clearly to managers and relevant stakeholders to support informed decision-making.
• Manage routine and semi-routine workload independently, seeking guidance when addressing unfamiliar tasks or higher-risk issues.

• Knowledge of relevant legislation and industry standards
• Understanding of building systems and maintenance
• Budgeting and Financial Management
• Strong oral and written communication
• Energy, sustainability & environmental awareness
• Stakeholder Management
• Full compliance oversight (fire, water, asbestos, safety)

• Degree in Facilities Management, Engineering or Business Management
• Professional FM qualification (CFM Certified Facility Manager, FMP Facility Management Professional, IWFM Level 5 or 6 (strategic level))
• Contract and Vendor Management experience
• Minimum 5 years' experience of Multi-site FM

• Life Insurance Cover x10 Annual Salary (subject to the T&Cs of the scheme)
• Competitive full pension scheme of 8.5% employer contribution
• Employee cost of private healthcare covered with option to add family members
• A comprehensive, embedded Employee Assistance Programme
• Access to our bespoke employee reward platform "Fittle-perks" providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre
• 25 days annual leave + bank holidays (pro-rated for part time Associates) with the option to buy and sell annual leave
• 1 Me Day, 1 Volunteer Day per annum
• Enhanced support on family friendly policy
• Flexible Working
• Internal refer a friend/family scheme