Role Summary  

Our Care Centres are the heart of our service – stocking and distributing essential medical supplies that make a real difference to our clients’ lives. As a Senior Care Centre Manager, you’ll not only lead your own hub day-to-day but also provide wider regional support, working closely with the Regional Manager to ensure smooth operations across multiple locations. 

This role combines hands-on leadership in your own centre with the opportunity to step up and influence at a regional level, supporting other centres, sharing best practice, and helping to drive performance across the business. From time to time, you may also be asked to travel to other sites to provide on-site support or training when the business needs it. 

Responsibilities 

• Lead your hub team – manage and support your local Care Centre team through regular 1-to-1s, annual reviews, hands-on training, and by creating a positive, productive environment. 

• Be a role model – lead from the front, getting involved in picking, packing, stock management, and deliveries when needed, while ensuring your team meets deadlines and delivers outstanding service. 

• Day-to-day people management – oversee performance, absence and conduct issues with support from HR. 

• Operational excellence – manage stock levels, ordering, deliveries, and regular checks to keep everything running smoothly. 

• Regional support – act as first-line support for assigned centres within the region, providing advice and assistance remotely, and occasionally stepping in on-site if required. Deputise for the Regional Manager when needed, with clear lines of authority. 

• Occasional travel – provide on-site support or training at other centres when the business requires it, with authorisation from the Operations Manager. 

• System & IT support – champion the use of company IT systems within your hub and region, offering guidance and acting as a point of contact with the IT team. 

• Compliance & safety – ensure your hub and regional centres are safe, compliant and meet company, NHS and GDPR standards. Complete required risk assessments and maintain accreditation standards (Yellow & IOSH). 

• Collaboration – build strong relationships with internal teams and external partners, creating a supportive regional network. 
• Contribute to the bigger picture – attend meetings, training, and conferences, and share ideas that improve how we work and how we support our clients. 

What you’ll bring 

• Proven experience leading a team in an operational, warehouse, logistics or similar environment. 

• Strong leadership skills with the ability to motivate, engage and support others. 

• Organised, detail-focused, and confident juggling multiple priorities. 

• Excellent communication skills – in person, over the phone and in writing. 

• A proactive problem-solver who thrives under pressure and works well to targets. 

• Confident using IT systems and reports to manage stock and performance. 

• A full clean driving licence. 

• Willingness to travel occasionally to other sites to provide on-site support or training when the business requires it. 
• Most importantly: a genuine passion for great service and making a difference for our clients. 

About Us 

Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe core principles to continue the Schneider legacy.   

What we offer 

• Life Insurance Cover x10 Annual Salary (subject to the T&C’s of the scheme) 

• Competitive full pension scheme of 8.5% employer contribution 

• Employee cost of private healthcare covered with option to add family members 

• A comprehensive, embedded Employee Assistance Programme 

• Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre 

• 25 days annual leave + bank holidays (pro-rated for part time Associates) with the option to buy and sell annual leave 

• 1 Me Day, 1 Volunteer day per annum 

• Enhanced support on family friendly policy  

• Flexible Working 

• Internal refer a friend/family scheme