Role Summary
We’re looking for a Care Centre Operative to join our team. Our Care Centres are small distribution hubs where we store, prepare, and send out products to our customers — but we call them Care Centres because they’re all about supporting the people who rely on us.

In this role, you’ll help with the day-to-day running of the centre, making sure everything operates smoothly. You’ll play an important part in keeping the centre safe, clean, and welcoming, while providing a high level of service to everyone who uses it.

Key Responsibilities

• Pick, check, pack, and dispatch customer orders, making sure they are accurate and go out on time.
• Receive and check deliveries, restock shelves, and keep track of stock levels to make sure we never run out of essential supplies.
• Keep the Care Centre clean, tidy, and safe so it’s a welcoming place to work.
• Work closely with the Customer Service team and other departments to resolve any issues quickly and keep everything running smoothly.
• Help with stock counts and other routine checks to keep records accurate.
• Support Care Centre targets and suggest ideas for improvements where you see them
• Be flexible to take on other tasks when needed, including covering for colleagues or lone working

• Good communication skills and able to work well with customers, colleagues, and other teams.
• Well organised, with the ability to manage your time and get tasks done on schedule.
• Able to work on your own as well as part of a team.
• Comfortable using computers and basic systems.
• Good attention to detail, making sure orders and stock records are accurate.
• Able to work well under pressure and meet deadlines.
• Experience in a warehouse, logistics, or similar environment is helpful, but not essential — full training will be given.

About us  
 Fittleworth Medical is one of the UK’s leading home delivery services for stoma, urology, and continence products. We support over 60,000 people across the country, providing discreet, reliable deliveries through our friendly Customer Service Team and 38 local Care Centres.  We also offer a bespoke, cut-to-fit stoma product service to make sure every customer gets exactly what they need.  We’re proud to be part of the JDS family, and we’re growing fast, with exciting changes happening across the business. What hasn’t changed is our commitment to our customers and our people. Our 360-strong team plays a huge part in delivering the kind of personal, caring service we’ve been known for since day one. 

• Life Insurance cover worth 10x your annual salary (subject to T&C’s of policy)
• 8.5% employer pension contribution 
• Private healthcare paid for (with the option to add your family)  
• Access to "fittle-perks"- our reward platform full of discounts and wellbeing tools  
• 25 days holiday plus bank holidays, with the option to buy and sell extra days 
• 1 "Me Day" and 1 paid Volunteer Day every year 
• Support for families, including enhanced family- friendly policies  
• Flexible working  
• Employee Assistance Programme for everyday support  
• Refer a friend scheme if you bring great people into the team