Care Centre Manager – Job Profile Summary

The Care Centre Manager oversees the daily operations of a local distribution hub responsible for storing, picking, packing, and delivering medical supplies to clients in the surrounding area. The role ensures high‑quality service delivery through effective team leadership, operational coordination, stock oversight, and compliance with internal standards and NHS guidelines. The Care Centre Manager fosters a positive team culture, supports continuous improvement, and ensures clients receive accurate and timely orders.

• Lead, support, and develop a small team, including conducting 1:1s, performance discussions, and on‑the‑job training.
• Oversee accurate and timely picking, packing, and dispatch of customer orders.
• Act as a hands‑on manager, participating in daily operational tasks as required.
• Manage stock levels, including ordering supplies, checking deliveries, restocking, and completing periodic stock checks.
• Handle day‑to‑day people management, including performance, conduct, and absence matters in partnership with HR.
• Liaise with internal departments to ensure consistent service aligned with company and NHS standards.
• Attend relevant meetings, training sessions, and team briefings to stay informed and connected with wider operations.

• Ensure smooth daily operation of the Care Centre, maintaining a safe, organised, and efficient working environment.
• Maintain accurate stock handling processes, including goods receipt and order fulfilment.
• Lead and motivate the team to meet service targets and operational KPIs.
• Provide high‑quality customer service, ensuring accuracy, professionalism, and timely delivery.
• Support continuous improvement by identifying opportunities to streamline workflows and enhance performance.

• Experience managing and supporting a team in an operational, warehouse, logistics, or service environment.
• Confident communication skills across face‑to‑face, phone, and written channels.
• Strong organisational skills with the ability to manage multiple priorities.
• Comfortable working towards targets and meeting deadlines.
• Proficient using computers and systems to manage stock, performance, and operational workflows.

• Experience in warehouse, distribution, or supply chain operations (advantageous but not essential).
• Ability to interpret basic performance reports and use insights to support decision‑making.
• Proactive, adaptable, and collaborative working style.

About us 
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe core principles to continue the Schneider legacy. 

What we offer

• Life Insurance Cover x10 Annual Salary
• Competitive full pension scheme of 8.5% employer contribution
• Employee cost of private healthcare covered with option to add family members
• A comprehensive, embedded Employee Assistance Programme
• Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre
• 25 days annual leave + bank holidays (pro-rated for part time Associates) with the option to buy and sell annual leave
• 1 Me Day, 1 Volunteer day per annum
• Enhanced support on family friendly policy
• Flexible Working
• Internal refer a friend/family scheme