Customer Service Advisor

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Salary: £ 19,942.02 per annum

Location: Littlehampton, West Sussex

Contract: Fixed Term

Hours: Full Time

Closing: 28 June 2022

Customer Service Advisor

Due to exciting expansion, we are looking to grow our fantastic Customer Services Team!

Fittleworth, first founded in 1984 out of a small family garage, is now one of the UK’s leading home dispensing companies. We pride ourselves on providing a personalised, trusted and dedicated first-class home delivery service to our clients catering to all stoma, continence and wound care appliance needs.

We are currently looking for Customer Service Advisors, working on a full time basis, working core hours of Monday to Friday 08:45am – 17:15pm, accompanied with a shift pattern basis of hours 08:00am - 16:30pm, 11:30am - 20:00pm as well as occasional Saturdays working 09:00am - 13:00pm.

We are looking for individuals who have a passion for exceeding customer expectations in providing a first-class experience filled with care and integrity to the clients and healthcare professionals we serve. In doing so you will be managing inbound and outbound calls and emails for our clients, supporting their queries, and processing orders.

Previous experience of working in a high-volume customer service environment is essential, as well as a committed and empathetic approach in reaching solutions for clients. You will enjoy varied, and challenging work with the support of a vibrant team environment.

As well as priding ourselves on the commitment we provide to our clients, at Fittleworth we also recognise the commitment to our employees in providing an engaging and rewarding working environment. As such, we offer a competitive salary, 25 days holiday (plus statutory Bank Holidays), access to our bespoke reward and discount platform, access to our Employee Assistance Programme, and access to our award-winning culture of going the extra-mile.

Any personal information you share with us will be treated in line with our company Privacy Notice, available via legal notices on our website. Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

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Welcome to Fittleworth Careers

Join a team that’s proudly recognised as a Best Place to Work. At Fittleworth, we’re passionate about improving the lives of those we support and we know that starts with taking care of our colleagues. Our inclusive, friendly workplace is built on respect, kindness, and the belief that everyone deserves to feel valued.

Here you can learn more about life at Fittleworth, explore our culture, and view the roles we’re currently recruiting for.

Our Mission

To make life more rewarding and dignified for the people who use our products and services

Our Vision

To grow and prosper as an independent, employee-owned company and in the process become better human beings

Our Immutable Principles

The Immutable Principles are timeless guideposts that define what it means to be an associate at Fittleworth. We strive to embody these qualities in our actions as individuals and as a company.

Dignity of the person
Our employees, indeed all people, have dignity and intrinsic value independent of the work they do. Fittleworth treats its associates, and we treat each other, with respect.
Service
We serve those who use our products and services, our other customers, each other, and our communities, all with humility, compassion, and perseverance.
Integrity
Integrity is at the heart of how we do business. At Fittleworth, the ethical way is the only way. We are open and truthful, treat others justly, and do the right thing even when difficult.
Stewardship
We have been entrusted with an independent and employee-owned company. As stewards of that trust, we are guided by the policies and principles of our founder John Dickinson Schneider, to ensure that Fittleworth continues in perpetuity as independent and employee owned and that as the company grows and prospers, it remains financially strong. We make decisions based on the long-term best interests of the company and live by the John Dickinson Schneider’s Motto: “Only first class is good enough”.

Hear from the team

I was drawn here by both the purpose and the people. The belief that success comes from looking after people and customers is evident in so many ways. We are a team that looks after each other and others. I love hearing from our customers, understanding their journeys and am in awe of their bravery. Everything we do is in service of them living their best life. I couldn’t ask for a more rewarding purpose than that.

Tamsin Bradford, Customer Experience Director

Our culture guides us in the quality of service we provide and the care with which we go about it, and it’s what makes Fittleworth such a special place to work. The warmth and welcome from associates were a huge draw to wanting to be part of the company’s future. It’s one of the rare companies where people do what they say they do, always putting the client’s needs first.

Suzanne Bridger, Sales and Marketing Administrator