Customer Service Team Leader

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£25,000 per annum
Full Time
26 January 2021

Fittleworth, first founded in 1984 out of a small family garage, is now one of the UK’s leading home dispensing companies. We pride ourselves on providing a personalised, trusted and dedicated first-class home delivery service to our clients catering to all stoma, continence and wound care appliance needs.

We are looking for a Customer Service Team Leader to manage, develop, and engage a team of Customer Service Advisors to deliver an exceptional customer service experience to our clients and healthcare professionals. You will oversee all aspects of the team’s day-to-day management and workload allocation; as well as actively contributing to the development of our unrivalled customer service department.

The successful candidate will have a passion for exceeding customer expectations, and promoting an excellent and empathic service. You will support your team with a range of tasks including inbound/outbound calls, assisting clients with their queries, and processing orders; as well as focusing on motivating the team and developing their capabilities.

Previous experience of successfully leading a team in a high-volume service environment is required, as well as a committed, customer first attitude in reaching solutions for clients and meeting targets. You will enjoy varied, and challenging work with the support of a vibrant team environment.

In addition, Fittleworth offer: private healthcare, life insurance cover, a highly competitive pension scheme, 25 days holiday (plus statutory Bank Holidays), access to our bespoke reward and discount platform, and Employee Assistance Programme.

Sorry this job advert has expired. Please view all current vacancies here

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