Customer Service Team Leader

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Salary: £25,000 per annum

Location: Littlehampton

Contract: Permanent

Hours: Full Time

Closing: 26 January 2021

Fittleworth, first founded in 1984 out of a small family garage, is now one of the UK’s leading home dispensing companies. We pride ourselves on providing a personalised, trusted and dedicated first-class home delivery service to our clients catering to all stoma, continence and wound care appliance needs.

We are looking for a Customer Service Team Leader to manage, develop, and engage a team of Customer Service Advisors to deliver an exceptional customer service experience to our clients and healthcare professionals. You will oversee all aspects of the team’s day-to-day management and workload allocation; as well as actively contributing to the development of our unrivalled customer service department.

The successful candidate will have a passion for exceeding customer expectations, and promoting an excellent and empathic service. You will support your team with a range of tasks including inbound/outbound calls, assisting clients with their queries, and processing orders; as well as focusing on motivating the team and developing their capabilities.

Previous experience of successfully leading a team in a high-volume service environment is required, as well as a committed, customer first attitude in reaching solutions for clients and meeting targets. You will enjoy varied, and challenging work with the support of a vibrant team environment.

In addition, Fittleworth offer: private healthcare, life insurance cover, a highly competitive pension scheme, 25 days holiday (plus statutory Bank Holidays), access to our bespoke reward and discount platform, and Employee Assistance Programme.

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Welcome to Fittleworth Careers

Join a team that’s proudly recognised as a Best Place to Work. At Fittleworth, we’re passionate about improving the lives of those we support and we know that starts with taking care of our colleagues. Our inclusive, friendly workplace is built on respect, kindness, and the belief that everyone deserves to feel valued.

Here you can learn more about life at Fittleworth, explore our culture, and view the roles we’re currently recruiting for.

Our Mission

To make life more rewarding and dignified for the people who use our products and services

Our Vision

To grow and prosper as an independent, employee-owned company and in the process become better human beings

Our Immutable Principles

The Immutable Principles are timeless guideposts that define what it means to be an associate at Fittleworth. We strive to embody these qualities in our actions as individuals and as a company.

Dignity of the person
Our employees, indeed all people, have dignity and intrinsic value independent of the work they do. Fittleworth treats its associates, and we treat each other, with respect.
Service
We serve those who use our products and services, our other customers, each other, and our communities, all with humility, compassion, and perseverance.
Integrity
Integrity is at the heart of how we do business. At Fittleworth, the ethical way is the only way. We are open and truthful, treat others justly, and do the right thing even when difficult.
Stewardship
We have been entrusted with an independent and employee-owned company. As stewards of that trust, we are guided by the policies and principles of our founder John Dickinson Schneider, to ensure that Fittleworth continues in perpetuity as independent and employee owned and that as the company grows and prospers, it remains financially strong. We make decisions based on the long-term best interests of the company and live by the John Dickinson Schneider’s Motto: “Only first class is good enough”.

Hear from the team

I was drawn here by both the purpose and the people. The belief that success comes from looking after people and customers is evident in so many ways. We are a team that looks after each other and others. I love hearing from our customers, understanding their journeys and am in awe of their bravery. Everything we do is in service of them living their best life. I couldn’t ask for a more rewarding purpose than that.

Tamsin Bradford, Customer Experience Director

Our culture guides us in the quality of service we provide and the care with which we go about it, and it’s what makes Fittleworth such a special place to work. The warmth and welcome from associates were a huge draw to wanting to be part of the company’s future. It’s one of the rare companies where people do what they say they do, always putting the client’s needs first.

Suzanne Bridger, Sales and Marketing Administrator