Student Welcome Officer (casual)

Student Welcome Officer (Casual) – West Dean College

Location: West Dean College, West Sussex
Salary: £12.24 per hour plus 12.07% holiday pay
Contract: Casual
Hours: Shifts vary between 08:00-20:00 / 08:00-14:00 / 14:00-20:00

About West Dean College
West Dean College is internationally recognised as a centre of excellence for art, design, craft, and conservation education. With campuses in the stunning South Downs and central London, we foster a vibrant and creative community for students and staff.

The Role
We are seeking a friendly, welcoming, and professional Student Welcome Officer to join our team on a casual basis to cover busy periods and staff absences. You will be the first point of contact for students, tutors, and visitors, ensuring they receive a warm welcome and efficient service.

Key Responsibilities:

• Greeting and registering students, tutors, and visitors, issuing keys and passes
• Answering enquiries via phone, email, and in person
• Handling payments for room bookings and exhibition sales
• Liaising with Housekeeping and other departments to coordinate services
• Booking taxis and arranging student transport from Chichester Train Station
• Assisting with safety procedures, including fire alarm activations and evacuations

What We’re Looking For:

• A friendly and professional approach with excellent customer service skills
• Strong communication and interpersonal abilities
• The ability to remain calm in busy situations
• Experience in customer service, hospitality, education, or visitor attractions is desirable

Benefits:

• Employee Assistance Programme
• Free access to West Dean College facilities (library, swimming pool, tennis courts)
• Free on-site parking (Sussex campus)
• Complimentary teas, coffees, and hot drinks
• Paid breaks and free meals on 12-hour shifts

How to Apply
If you are passionate about delivering excellent service and being part of a welcoming community, we would love to hear from you!

Apply now via our careers page - Further details are available in the Job Pack or contact us for more information.

Diversity & Inclusivity Statement
West Dean College values diversity and aspires to be a fully inclusive and representative employer. We encourage applications from candidates from all backgrounds.