Customer Success Executive
- Salary
- £26,500 to £28,500 per annum plus excellent benefits
- Location
- Portsmouth
- Work setting
- Hybrid
- Contract
- Permanent
- Hours
- Full Time - 37.5 Hours per week (Monday to Friday)
We're looking for a Customer Success Executive to join our growing Defence Sales team!
Working with customers across the Ministry of Defence, defence organisations and industry partners, you'll play a key role in managing customer relationships, supporting account growth and identifying new sales opportunities.
What you'll be doing:
- Building and maintaining strong customer relationships across Defence accounts.
- Supporting the post-sales customer journey and ensuring an exceptional customer experience.
- Working closely with Business Development Managers to identify and develop growth opportunities within existing accounts.
- Proactively identifying cross-sell, upsell and new business opportunities, and helping to convert these into revenue.
- Supporting customer renewals, quotations and commercial conversations where appropriate.
- Working towards KPIs and low level sales targets, contributing to the overall success of the Defence Sales team.
- Managing customer enquiries and resolving issues effectively and professionally.
- Maintaining accurate CRM records, pipeline updates and sales reporting.
- Collaborating with internal technical, operational and customer success teams to deliver the best outcomes for customers.
About you:
We're looking for someone with experience in a customer-facing role, such as Customer Success, Account Management or Sales Support, who enjoys building strong relationships and delivering outstanding service. You'll be a confident communicator, able to engage effectively with customers, colleagues and stakeholders at all levels.
The ideal candidate will be highly organised, with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment. Experience using CRM systems and Microsoft 365 is essential, along with a proactive approach and a genuine desire to help customers achieve their objectives.
Experience within the Defence sector or a technology-focused organisation would be advantageous, but it isn't essential. More importantly, you'll be someone who takes ownership, enjoys solving problems and is motivated by contributing to both customer success and commercial growth.
This role is ideal for someone who enjoys the balance of account support and sales activity. While building strong customer relationships and delivering an excellent customer experience are key, you'll also be comfortable identifying opportunities, having commercial conversations and playing an active role in driving revenue growth. If you enjoy a role that combines customer engagement with a bit of selling, this could be the perfect next step in your career.
A bit about the team:
Our Defence Sales team is made up of experienced professionals with extensive industry knowledge and strong sector connections. They are often out building relationships and attending networking events, transforming their expertise and contacts into exciting opportunities for business growth.
Collaboration is at the heart of this team’s success. Defence sales are highly technical and require a precise, consultative approach, so our Business Development team works closely with our talented Customer Success specialists to deliver an exceptional customer experience and identify opportunities to maximise value.
The team is also supported by Novatech’s operational and technical experts, enabling them to develop practical, innovative solutions that exceed customer expectations. Together, they focus on delivering results, building trust, and creating long-lasting partnerships.
This is an ambitious and energetic team that thrives on uncovering new opportunities. They're excited about the future and looking forward to welcoming new talent into the team, to help drive continued sales growth.
What working at Novatech means for you:
There are heaps of other perks when working for us! For starters, we’re an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey. We embrace a non-corporate vibe and believe that when you can be your authentic self, that you enjoy your work more and take greater pride in what you do.
We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas and strategies you bring to the table to support our growth journey.
We’re all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use – which we are super proud of!).
Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride.
Our benefits in a nutshell:
- 25 days holiday plus bank holidays (with the chance to buy additional days)
- Health plan scheme
- Upskilling apprenticeship training
- Cycle to work
- Employee Assistance Programme
- Staff discounts
- Social and wellbeing events
- Hybrid working (after training period)
- A great breakout room Kitchen and shower facilities
About us:
Gaming and retail are just a small part of what we do. Novatech actually work heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it’s supporting businesses with their remote workforce under our Direct2Desk ground-breaking service, transforming defence companies with life-saving training simulators or implementing practical IT systems for businesses to thrive, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we can’t tell you about, yet).
Pretty cool, right? Get involved and help develop the future of our business…and yourself at the same time!
- Please view the Customer Success Executive Job Description and Person Specification July 2026 document (opens in a pop up)