Repairs Technician

Due to career progression for a member of our repairs team, we're looking for a new Repairs Technician who has a genuine love for getting hands-on with fault-finding, tech-fixing, and supporting customers when they need us most.

A bit about the role:

Our Repairs department is one of the key teams at the heart of our customer support. Whether you're working on a PC, laptop, mobile phone or an Apple device, you'll be delivering a top-tier repairs service when our customers need you most. You'll be part of a team that’s passionate about technology and dedicated to providing a first-class experience every time.

No two days will be the same! One moment you could be diagnosing a fault for a retail customer, and the next, handling a critical device return for a business client. You'll also support our Direct 2 Desk service and help ensure all returned IT equipment is logged and processed accurately and efficiently.

Due to the nature of the work carried out by our Repairs team, you'll need to work on-site every day.

What we’re looking for:

You’ll ideally have some experience in IT repairs, technical support, or a similar role.  You’ll also need a strong interest in PCs, good knowledge of computer hardware, and a keen eye for the latest tech trends.

Problem-solving is a key part of the role, so you should enjoy investigating issues and finding solutions. A methodical, detailed and process-driven approach is essential, especially as you'll be handling customer equipment on a daily basis.

Clear and confident communication, both written and verbal, is essential to support strong teamwork across the business and deliver excellent customer interactions.

 If that sounds like you, apply and see if you could be our next superstar Repairs Technician!

Why join the Repairs Team?

Our Repairs team is a brilliant place to start or keep growing your IT career at Novatech. You’ll be part of a friendly, supportive group that works closely with departments across the business. Our Repairs Supervisor is passionate about developing people and helping them reach their full potential.  

If you’re ready to bring your tech skills to a team that values quality, collaboration, and customer care – the team would love to hear from you!

What working at Novatech means for you:

There are heaps of other perks when working for us! For starters, we’re a top 100 company to work for in the South East, as voted by our amazing staff via the Best Companies engagement survey.

We embrace a non-corporate vibe and believe that when you can be your authentic self, whilst working with some cool people, that you enjoy your work more and take greater pride in what you do.

We’re all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use – which we are super proud of!).

We are lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride.

Our benefits in a nutshell:

• 25 days holiday plus bank holidays (with the chance to buy additional days)
• Health plan scheme
• Upskilling apprenticeship training
• Cycle to work
• Employee Assistance Programme
• Staff discounts
• Social and wellbeing events
• Hybrid working (after training period)
• A great breakout room
• Kitchen and shower facilities

About us:

Gaming and retail are just a small part of what we do. Novatech also work heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it’s supporting businesses with their remote workforce, transforming maritime companies with life-saving training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we can’t tell you about, yet). Pretty cool, right? Get involved and help develop the future of our business…and yourself at the same time!