Technical Support Advisor
- Salary
- £23,400 per annum plus benefits
- Location
- Portsmouth
- Contract
- Permanent
- Hours
- Full Time - 37.5 Hours per week (Monday to Friday)
Are you a tech enthusiast with a knack for solving problems? We're on the hunt for a Technical Support Champion to join our Contact Centre team!
A bit about the role:
As our newest tech guru, you'll be the go-to person for customers needing help with their gadgets. From troubleshooting hardware and software issues to providing top-notch support for PCs, peripherals, and Windows 11, you'll make tech troubles disappear!
You'll engage with customers via phone, email, and live chat, ensuring they feel heard and supported. Your role will primarily focus on PC-based support, but you'll also dive into Inbound Sales and Customer Services, occasionally dazzling customers in our showroom with your tech knowledge.
Collaboration is key in this role. You'll work closely with our Repairs and Warehouse teams and interact with our Business Sales Team to gain a strong understanding of our operations. During training, you'll get hands-on experience with our latest products and have opportunities to attend sessions with industry giants like Microsoft, Intel, and Nvidia.
This is a role where you can truly make a difference, seeing first-hand the impact you have on our customers and our business.
What we need:
We're looking for someone with excellent communication skills (both verbal and written) who can explain tech stuff patiently and without any confusing jargon. A genuine passion for all things tech and IT, with experience in a similar role, is essential.
You should love learning new skills and getting involved in different areas of the business. Team spirit and flexibility to support your colleagues whenever needed are a must. Most importantly, you need to by fully motivated and focussed on providing an amazing customer experience, every single time.
If you're ready to bring your tech passion to a team that values your skills and enthusiasm, we want to hear from you!
About the Contact Centre Team:
Our contact centre is all about supporting one another and delivering for a customer’s whilst having fun.
They are a great bunch of people who love to chat about the songs they hear on the radio, whilst also finding ways to make our customer contact experiences even better.
It's a fantastic department to work in, and they can't wait to welcome a new member into the team. Could that be you?
What working here means for you:
There are heaps of other perks when working for us! For starters, we’re a top 100 company to work for in the South East, as voted by our amazing staff via the Best Companies engagement survey.
After your initial training period (minimum of 1 month), you have the opportunity to take up hybrid working, with 3 days in the office and 2 days working from home. Giving you flexibility and a better work life balance.
We jam to music while we work and embrace a non-corporate vibe. We believe that when you can be your authentic self, whilst working with some cool people, that you enjoy your work more and take greater pride in what you do.
We’re all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use – which we are super proud of!)
Our Portchester site has excellent transport links, with free staff parking and a secure bike shed if you prefer to pedal in.
Plus, there’s:
- 25 days of annual leave plus bank holidays (with the option to buy extra days)
- Health plan scheme
- Cycle to work scheme
- Employee wellbeing Programme
- Staff discounts
- Social and wellbeing events
- An awesome breakout room with gaming PC’s, TV, board games, books and a pool table
- Kitchen and shower facilities
About us:
For over 37 years, we've been rocking the IT tech scene, and our passion for it only grows stronger!
While gaming and retail are part of our business, our true expertise lies in our work within the business to business arena, partnering with some of the biggest and most respected names across various industries to deliver top-notch tech solutions.
From crafting life-saving training simulators and constructing intricate servers to streamlining the onboarding and offboarding of remote staff with our Direct 2 Desk service, we're always at the forefront of exciting and ground breaking projects. How cool is that?
- Please view the Contact Centre Advisor Technical Support JD and PS 2023 document (opens in a pop up)