Trainee Account Manager (Sales Support)

Do you have a genuine passion for IT combined with a positive attitude, excellent communication skills and attention to detail? If so, please step forward, this could be the perfect role for you!

We’re looking for a committed team player and experienced customer support champion to join our passionate and hard working Sales Support Team.

A bit about the role:

As a Trainee Account Manager joining our Sales Support Team, you'll be providing first class customer service and support to our internal Account Managers and external corporate customers.

You'll be working closely with our fantastic team of Account Managers on a day-to-day basis, helping to ensure our B2B customers receive the best possible experience and support in their endeavours. You'll be handling requests from our Managed Accounts Team to assist with quotes, orders and returns, as well as any other admin work required to keep our customers projects on track. 

During your time as a Sales Support Executive, you'll have the opportunity to expand your knowledge and hands-on experience with our range of products and services during your initial training period. You'll also be building relationships around the wider organisation, working together to achieve our overall end goal of giving the customer the best possible journey. 

As a Trainee, you'll have the opportunity to work with some of our smaller accounts, to build up an order book before progressing to a more senior account manager, with the ultimate goal of moving over to our Managed Accounts Team. 

What we need from you:

Previous experience working in customer service roles is a must. Ensuring our customers always receive the highest level of customer service, you'll need to demonstrate excellent communication skills alongside a professional telephone manner.

The successful candidate will be able to problem solve and find solutions when problems arise, sometimes under pressure.

Our customers mean everything to us, so you will need a real passion and enthusiasm for providing  an amazing customer experience, every time!

Our Sales Support Team:

Sales Support is a mix of brilliantly passionate people who share a common focus in doing the best for our customers. The team work three days a week in the office together and often celebrate being in the office with food! The rest of the week they work from home but still maintain close contact to keep the team buzz alive. There's always a good chat on the go and fun vibes, in-between ensuring they deliver exceptional customer experiences. They are looking forward to having someone new join the team!

What working at Novatech means for you:

There are lots of benefits working for us! Due to our non-corporate culture, you get a real chance to be yourself. We have a relaxed dress code, listen to music while we work and champion hybrid working. We are passionate about your wellbeing and like to have fun with our Company get-togethers and team social events. We also love doing things for others with our community volunteering days and charity events.

We have good transport links to the office for when you come in, free staff parking and a lockable bike shed for if you drive or ride. Plus, you'll get:

• 25 days holiday plus bank holidays (with the chance to buy additional days)
• Health plan scheme
• Upskilling apprenticeship training
• Cycle to work
• Employee Assistance Programme
• Staff discounts
• Social and wellbeing events
• Hybrid working (after training period)
• A great breakout room
• Kitchen and shower facilities
  
  

About us:

Gaming and retail are just a small part of what we do. Novatech also work heavily in the B2B sector with some of the largest and most respected names in a range industries. Whether it’s supporting businesses with their remote workforce, transforming maritime companies with life-saving training simulators or implementing practical Deep Learning systems into the businesses of tomorrow, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we can’t tell you about, yet). Pretty cool, right? Get involved and help develop the future of our business…and yourself at the same time!