Hospitality and Events Supervisor

Hospitality & Events Supervisor – Casual, Flexible work pattern

Are you an experienced hospitality professional who thrives in a fast-paced events environment, looking for casual, flexible work?

MotorSport Vision (MSV) is looking for an enthusiastic and customer-focused Hospitality & Events Supervisor to join the Hospitality team at Brands Hatch, on a casual zero hour contract basis.

The Role

The Hospitality team at Brands Hatch delivers food and beverage services across more than 40 VIP hospitality suites within the Brabham Stewart Building and two four hundred capacity corporate hospitality floors, Clark and Stirling.

Working closely with the Food & Beverage Manager (Retail & Hospitality), you will take a hands-on role in the planning and delivery of hospitality and events across the circuit.

You'll oversee everything from event set-up and team briefings through to service delivery and post event close down, ensuring our hospitality spaces are presented to the highest standards at every stage.

This is a zero-hours contract position, with working days and hours scheduled in line with business requirements. Due to the nature of our events calendar, regular evening, weekend and event-day working will be required.

Key Responsibilities

Hospitality & Event Delivery

• Lead the delivery of conferences, banqueting, corporate hospitality and delivered hospitality services across the circuit
• Ensure hospitality bookings and event requirements are delivered accurately, professionally and on time
• Oversee event set-up, room preparation, service delivery, clearing and post-event standards
• Act as an operational lead for high-profile functions, conferences, receptions and VIP events
• Conduct event briefings to ensure all team members understand the event requirements and are fully prepared for service.
• Ensure hospitality areas are presented to the highest standards before, during and after each event
• Coordinate the movement and preparation of food, beverages, equipment, crockery, cutlery and service ware
• Ensure hospitality orders are delivered accurately and within agreed service times
• Work closely with internal teams and stakeholders to coordinate requirements and support the successful delivery of events
• Continuously review service processes and identify opportunities to improve efficiency, quality and the overall guest experience

Team Leadership

• Lead, motivate and support casual hospitality teams during events
• Create a positive and customer-focused team culture with a strong emphasis on exceptional service
• Lead by example and maintain a visible presence throughout the operation
• Support the effective deployment of staff to meet event requirements and business demands
• Deliver clear and engaging team briefings and maintain effective communication throughout events

Commercial Awareness

• Support the achievement of hospitality revenue and profitability targets
• Monitor labour usage and support the efficient deployment of resources
• Assist with the development of menus and hospitality packages where required
• Help deliver excellent value for money while maintaining premium service standards

Compliance & Standards

• Maintain high standards of food safety, health and safety, allergen management and company compliance
• Ensure hospitality services are delivered in line with agreed service specifications and quality standards
• Monitor customer feedback and support the implementation of improvements where required
• Support sustainability initiatives, including waste reduction and responsible working practices

About You

We're looking for an organised and confident hospitality professional with a passion for delivering exceptional customer experiences.

You'll be comfortable taking the lead during busy events, managing teams and responding to the changing demands of a fast-paced environment. Strong communication and organisational skills are essential, along with a willingness to be hands-on and support all aspects of event delivery.

Essential Skills & Experience

• Previous experience within hospitality operations, conference venues, hotels, banqueting, events or contract catering
• Experience leading and motivating operational hospitality teams
• Excellent organisational and logistical planning skills
• Experience planning hospitality requirements and supporting the delivery of events
• Strong customer service and relationship management skills
• Excellent communication and problem-solving abilities
• A relevant Food Safety and Hygiene qualification
• The ability to work flexibly, including evenings, weekends and event days
• A full, valid UK driving licence
• A willingness to be hands-on, including supporting the physical set-up and movement of equipment for hospitality events

Brands Hatch hosts a diverse and exciting calendar of events throughout the year, from major national and international race meetings to corporate hospitality, conferences and private events. As a Hospitality & Events Supervisor, you'll play an important role in delivering memorable experiences for our guests while working as part of a passionate and dynamic team.

Please note, this is part time, flexible zero hour contract position, we are unable to offer this role as a permanent role. If you're an experienced hospitality professional who enjoys variety, takes pride in delivering exceptional service and would suit a flexible hours position, we would love to hear from you. Please click the ‘Apply Here’ to begin the application process.