Full Time Hotel Receptionist

Full-Time Hotel Receptionist

The Mandolay Hotel, Guildford
Permanent | Full-Time | Front Office / Hotel Reception

The Mandolay Hotel is looking for a warm, friendly and professional Full-Time Hotel Receptionist to join our Front Office team at our AA 4 Silver Star hotel in central Guildford, Surrey.

This is a varied, guest-facing role where no two days are quite the same. You’ll be part of a supportive hotel team, helping to make sure every guest receives a warm welcome and a positive experience from arrival through to departure.

Pay & Benefits

Basic Rate: £14.02 per hour
Holiday Pay: £1.70 per hour
Total Hourly Rate: £15.72 per hour

In addition, we offer:

• Monthly bonus incentives, giving you the opportunity to earn more on top of your hourly pay
• Wagestream, giving employees greater flexibility and visibility over their earned wages
• Full training and ongoing support
• Duty Manager training and development
• Opportunities to gain wider hotel and hospitality experience
• Staff benefits and discounts
• A friendly, professional and supportive working environment

About the Role

As a Hotel Receptionist, you’ll be one of the first people our guests meet and an important part of their overall stay.

Your responsibilities will include:

• Welcoming guests and providing a friendly, professional check-in and check-out experience
• Handling guest enquiries, requests and occasional complaints
• Taking hotel reservations and processing payments
• Answering telephone calls and responding to emails
• Assisting guests with information about the hotel and local area
• Liaising with Housekeeping, Food & Beverage, Events and other hotel departments
• Completing reception administration and daily Front Office procedures
• Keeping the reception and entrance areas welcoming and professional
• Supporting the wider hotel operation when required.
• Hotel reception is an active working environment and this position is predominantly a standing role.

Our Front Office operation is designed around a standing reception desk, so you’ll need to be comfortable working on your feet for significant periods during your shift. Appropriate rest breaks and seating arrangements are available in line with hotel procedures.

Duty Manager Development

We’re also keen to help the successful candidate develop their skills.

Once you’re settled into the Receptionist role, you’ll receive training to undertake Duty Manager shifts from time to time.

This is a great opportunity to gain additional hotel management experience and may include supporting the wider hotel operation, assisting colleagues across departments and helping to deal with guest or operational matters during the shift.

You’ll only be asked to undertake Duty Manager responsibilities once you have received the appropriate training and feel confident in the role.

About You

We’d love to hear from you if you are:

• Friendly, approachable and naturally guest-focused
• Confident communicating with guests and colleagues
• Reliable and punctual
• Calm and professional in a busy environment
• Comfortable using computers and learning hotel systems
• Organised with good attention to detail
• Happy working as part of a team
• Flexible to work a mixture of shifts, including weekends and bank holidays
• Comfortable working in a predominantly standing Front Office role

Why Join The Mandolay?

You’ll be joining an established independent hotel where you’ll have the opportunity to learn more than just reception.

Alongside your day-to-day Front Office responsibilities, we’ll support you in developing your knowledge of hotel operations, guest service and Duty Management, making this a good opportunity for someone looking to build a longer-term career in hospitality.

Location: The Mandolay Hotel, Guildford, Surrey
Job Type: Full-Time, Permanent, 40 hrs per week
Salary: £15.72 per hour inclusive of holiday pay, plus monthly bonus incentives

If you enjoy working with people and would like to be part of a busy and welcoming hotel team, we’d be very pleased to hear from you.