Telephone Customer Service Assistant (Insurance)

£ 17,000.00 to £ 17,500.00 per annum after probation
Full Time
3 March 2021

Direct Life are looking for dynamic, innovative and passionate people to join the team!

We are looking for a friendly individual with experience in delivering customer service to speak to our existing and potential customers on the telephone to progress their insurance application. No cold calling or selling is involved.

The role is predominately telephone based, managing inbound and outbound calls.   

Our office is based in the centre of Chichester. However, due to the current pandemic, you will be required to work from home until such time it is appropriate to return to the office. This means the successful applicant must have good broadband and home working space.

The working hours are 37.5 per week, with shifts which would include up to 3 evenings and may include Saturday mornings.

The starting salary is £17,000 per annum, which increases to £17,500 per annum once you have successfully completed your probation period.

About you

The successful candidate must have the following skills and experience:

  • Demonstrable experience in providing excellent levels of Customer Service
  • Exceptional written and verbal communication skills
  • Be IT proficient 
  • GCSEs Maths and English

Who are Direct Life?

Direct Life are one of the UK’s leading Life Insurance outsource and technology suppliers. Too many people in the UK lack the insurance that they need to protect themselves from devastating events. With over 30 years of experience we are passionate about ensuring people have the right protection in place. We put our customers at the heart of everything we do.

We provide systems and services to independent financial advisers, financial adviser firms and other well-known firms such as

Benefits for working for Direct Life

  • You get the day off on your Birthday
  • Access to Perkbox – employee portal offering a huge range of perks, free treats and benefits
  • Annual bonus
  • Generous holiday entitlement (plus all the bank holidays)
  • Life Cover
  • Private Medical Insurance
  • Pension Scheme
  • Eye Voucher Scheme
  • Employee Assistance Programme

What to do next?

If you think you have the right skill set please reply, giving us as much information about yourself as possible, and we will be in touch very soon.

Friars House, 52A East Street, Chichester, PO20 2BY


"When I first joined the company I started as a Case Manager Assistant and within 3 weeks I was promoted to a Case Manager! The training that I had acquired as an Assistant laid a solid foundation for the extended training that was required to become a Case Manager. Everyone in the team was very welcoming and kind, and they were happy to help me with any queries that I had.

The office is a friendly, welcoming, happy and safe place and everyone has a laugh whilst working hard. This job is a fantastic opportunity to start my career and I would highly recommended working here to anyone."

Josie Scammell
Case Manager - August 2020

"I’ve worked for Direct Life for nearly 6 years having several different roles from Case Manager to Sales Advisor and now the Communication & Product Manager. It’s a great company to work for and has a fantastic culture of developing skills to help staff achieve their goals.

It’s also a real encouragement to work somewhere where so many people have been for years and years. "

Amy Loxton
Communication & Product Manager

"Direct Life is an ever growing company and with each step undergoes new and exciting changes.I am proud to be a part of this growth as an employee and feel that I make a real contribution to people's well being by helping them get their insurance cover in place. I am lucky that I have a job that offers variety and challenges me and I really have a sense of accomplishment at the end of a case. We excel as a team and feel more like a family at times than just a company."

Nathan Wehrly
Case Manager

What's it like to work for Direct Life?

If you enjoy working for a dynamic, innovative and passionate company, with a great bunch of friendly, hardworking people, in the centre of one of the UK’s most refined Roman Cities, then Direct Life is the place to be!

We provide extensive and professional training for all new starters, within a supportive environment and there are plenty of development opportunities. We are passionate about the service we provide to all our customers; our aim is for everyone to have life cover as quickly as possible, with an easy process for all involved.