Telephone Interviewer (no cold calling)
- Salary
- £17,375 to £ 17,500.00 per annum after probation
- Location
- Chichester
- Contract
- Permanent
- Hours
- Full Time - 37.5 hours per week, which would include a mixture of 9am - 5.30pm shifts and 12.30pm - 9pm shifts.
- Closing
- 2 April 2021
Direct Life are looking for dynamic, innovative and passionate Telephone Interviewers to join the team!
Who are Direct Life?
Direct Life are one of the UK’s leading Life Insurance outsource and technology suppliers. Too many people in the UK lack the insurance that they need to protect themselves from devastating events. With over 30 years of experience we are passionate about ensuring people have the right protection in place. We put our customers at the heart of everything we do.
We provide systems and services to independent financial advisers, financial adviser firms and other well-known firms such as Confused.com.
About the role
We are looking for Telephone Interviewers who would be making outbound calls to our customers to complete their insurance applications. This will involve gathering information about their lifestyle and medical history. The calls are arranged in advance, so there is no cold calling involved.
Our office is based in the centre of Chichester. However, due to the current pandemic, you will be required to work from home until such time it is appropriate to return to the office. This means the successful applicant must have good broadband and home working space.
The working hours are 37.5 per week, which would include shifts working early shifts 9am – 5.30pm and late shifts 12.30pm – 9pm. You will be required to work a minimum of three late shifts. There is also the option to work on Saturday morning between 9am – 12pm. We can offer some flexibility with shift patterns to suit your work / life balance.
The starting salary is £17,375 per annum, which increases to £17,500 per annum once you have successfully completed your 6 month probation period.
About you
The successful candidate must have the following skills and experience:
Excellent verbal communication skills
Have a professional and polite telephone manner
Be IT proficient
Have previous call centre experience
Ability to work to agreed expectations in relation to individual efficiency
GCSEs Maths and English
Benefits for working for Direct Life
You get the day off on your Birthday
Access to Perkbox – employee portal offering a huge range of perks, free treats and benefits
Annual bonus
Generous holiday entitlement (plus all the bank holidays)
Life Cover
Private Medical Insurance
Pension Scheme
Eye Voucher Scheme
Employee Assistance Programme
We provide extensive training and have plenty of development opportunities.
What to do next?
If you think you have the skill set, and are the right fit, then please apply for the role, giving us as much information about you as possible.
Direct Life, Friars House, 52A East Street, Chichester, PO19 1JG
www.directlife.co.uk
- Please view the Tele Interviewer Job Description 19 Mar 21 document (opens in a pop up)
"When I first joined the company I started as a Case Manager Assistant and within 3 weeks I was promoted to a Case Manager! The training that I had acquired as an Assistant laid a solid foundation for the extended training that was required to become a Case Manager. Everyone in the team was very welcoming and kind, and they were happy to help me with any queries that I had.
The office is a friendly, welcoming, happy and safe place and everyone has a laugh whilst working hard. This job is a fantastic opportunity to start my career and I would highly recommended working here to anyone."
Josie Scammell
Case Manager - August 2020
"I’ve worked for Direct Life for nearly 6 years having several different roles from Case Manager to Sales Advisor and now the Communication & Product Manager. It’s a great company to work for and has a fantastic culture of developing skills to help staff achieve their goals.
It’s also a real encouragement to work somewhere where so many people have been for years and years. "
Amy Loxton
Communication & Product Manager
"Direct Life is an ever growing company and with each step undergoes new and exciting changes.I am proud to be a part of this growth as an employee and feel that I make a real contribution to people's well being by helping them get their insurance cover in place. I am lucky that I have a job that offers variety and challenges me and I really have a sense of accomplishment at the end of a case. We excel as a team and feel more like a family at times than just a company."
Nathan Wehrly
Case Manager
What's it like to work for Direct Life?
If you enjoy working for a dynamic, innovative and passionate company, with a great bunch of friendly, hardworking people, in the centre of one of the UK’s most refined Roman Cities, then Direct Life is the place to be!
We provide extensive and professional training for all new starters, within a supportive environment and there are plenty of development opportunities. We are passionate about the service we provide to all our customers; our aim is for everyone to have life cover as quickly as possible, with an easy process for all involved.