Customer Optimisation Co-ordinator

Are you ready to supercharge the customer experience and make a real difference?

Customer-focused, analytical, and tech-savvy? You'll thrive on solving problems, building relationships, and ensuring everything runs seamlessly, playing a pivotal role in guaranteeing product availability across all channels – ensuring customers get what they need, when they need it.

You’ll be at the heart of our order management process, working closely with Commercial, Supply Chain, and Warehouse teams to deliver a flawless customer experience. Your mission is to maximise orders, safeguard revenue, and keep everything moving at speed to market.

You'll be a natural at processing customer orders accurately across multiple platforms,  monitoring performance vs. forecast, and ensuring timely dispatch. 

What you'll have:

• Customer-focused mindset with a passion for delivering exceptional service
• Excel expert with strong analytical skills and ability to create insightful reports
• Tech-savvy, confident with ERP/order management systems (NetSuite experience a plus)
• Know your numbers, analyse data, and forecast demand effectively
• Curious nature with a drive to challenge the norm, think outside the box, and find solutions
• Proven experience in manufacturing, distribution, or commercial environments, with strong understanding of order fulfilment
• Excellent relationship-building skills and ability to collaborate cross-functionally
• Highly organised, accurate, and able to work at pace to meet deadlines

What you'll get:

• Generous employee discount
• Casual dress
• Company pension
• Subsidised Canteen
• Free on-site parking
• Long service benefits
• Paid community days
• 25 days annual leave plus Bank Holidays (Full Year)
• Employee Assistance Programme