Ticketing Systems and Operations Planner

Ticketing Systems & Operations Planner
Every year, we surprise and delight hundreds of thousands of guests at Goodwood’s world-class events. Picture yourself at the heart of our headline moments - motorsport, horseracing and Goodwoof - making sure every guest’s journey through our ticketing and access points is seamless.

As our energetic and enthusiastic Ticketing Systems & Operations Planner, you’ll be a key member of the Ticket Office Operations Team, reporting to the Ticketing Systems & Operations Manager. You’ll take the lead in optimising ticketing and accreditation systems to create seamless experiences for every guest - building and maintaining event set-ups in our ticketing platform, managing access for staff, contractors and media, and enabling smooth ingress and egress at every event. On site, you’ll provide hands-on support, resolve ticketing issues and ensure casual teams are equipped with clear processes and best-practice guidance.

What you’ll do

• Create, manage and optimise events within Goodwood’s ticketing system (AudienceView).
• Ensure accurate pricing, booking journeys and guest information across all events.
• Manage digital ticket delivery and maintain consistent, reliable processes.
• Oversee the accreditation process (Teamcard Accreditation) for non-public attendees.
• Create and manage events within the access control system (Teamcard).
• Plan and deliver entry procedures for major events, including motorsport, horseracing and Goodwoof.
• Produce clear documentation and briefing materials for casual teams.
• Work closely with event staffing teams to ensure appropriate coverage at ticketing points.
• Collaborate across departments to support and enhance Goodwood’s digital ticketing strategy.

You’ll be someone who is

• Passionate about delivering great experiences
• Positive, friendly and solutions-focused
• Exceptionally attentive to detail
• Highly organised with the ability to prioritise effectively
• Proactive and accountable
• Confident working with technology and new systems
• Able to multitask and perform well under pressure
• Thrives both independently and collaboratively
• Brings a great sense of fun
• You will need reliable transport due to the rural location of the Estate.

What you’ll get

• A competitive salary that reflects your skills and experience
• Free tickets to our world-famous events
• Access to our Group Performance Share scheme
• Free onsite parking
• Discounts across the estate, including dining and retail
• Access to our Health Club and wellbeing initiatives
• A unique working environment like no other

Apply today!