IT Helpdesk Analyst

Are you passionate about technology and love solving problems? Join our dynamic IT team at the iconic Goodwood Estate, supporting over 650 users across a diverse and exciting environment.

What You’ll Be Doing
As an IT Support Technician, you’ll be the first point of contact for resolving hardware and software issues. Your day-to-day will include:

• Troubleshooting IT hardware and software across the estate
• Logging and managing incidents, problems, and service requests
• Ensuring timely patching of software vulnerabilities
• Taking ownership of user issues and seeing them through to resolution
• Managing IT onboarding and offboarding processes
• Keeping IT inventory records accurate and up to date
• Creating and maintaining helpful documentation and FAQs
• Diagnosing and resolving technical faults
• Collaborating with the IT Engineering team for escalations

What We’re Looking For
We’re after someone who is:

• Passionate about IT and eager to learn
• Friendly, positive, and proactive
• Detail-oriented and well-organised
• A confident communicator with a great phone manner
• A team player who takes responsibility and enjoys a bit of fun at work

Your Skills & Experience
To thrive in this role, you must have:

• Previous experience in a similar IT support role
• A structured and conscientious approach to customer service
• Familiarity with technologies such as:
• Microsoft 365 (Entra, Intune, Exchange, SharePoint)
• Windows 11 / Windows Server
• Active Directory
• Server Backup Solutions
• Email Hygiene Solutions

Why Join Us?
At Goodwood, you’ll be part of a unique and vibrant workplace where no two days are the same. You’ll have the opportunity to grow your skills, work with a supportive team, and be part of something truly special.