Senior Administrator (Part time)

We are looking for a Senior Administrator to take the lead on our Health Club & Spa memberships product. This busy 365 days of the year business encompasses tennis courts, an indoor & outdoor studio, busy reception, gym and a spa pool, together with our popular Waterbeach treatment suite.

In this key role, you’ll be responsible for all membership administration, ensuring that our systems are accurate at all times and that terms and conditions are adhered to. You’ll inspire, coach and develop a small team of two superstar Administrators and together you’ll look after our 2,100 loyal members, ensuring they are at the centre of everything we do.

Over this one-year maternity cover, you’ll have the opportunity to WOW our members, who are looking for that perfectly balanced lifestyle to help them embrace well-being. 

In this key position, you’ll be responsible for the processing of memberships from enquiry generation, acquisition and conversion, creating a great customer journey for prospective, new and current members.

You’ll be leading the way with the renewal process, striving to achieve maximum retention and yield.

Leading our small loyal team you’ll thrive on providing exceptional customer service & have a genuine love of what you do, which in turn is infectious for our members and team.

What do I need?

• Proven relevant administration experience
• Great people skills, dealing with the team and customers
• Excellent PC skills including Microsoft office
• Ability to work to deadlines
• A customer focused outlook
• Excellent organisational and time management skills with the ability to cope with peak workloads
• Previous relevant experience of using databases/systems
• You will need to have a flexible approach to working hours which may include weekends, evenings and bank holidays

 
What we can offer you:

• Training and development opportunities
• A company pension with employer contributions
• Discounted products from across the Estate
• Free Gym and Health Club Membership
• Access to a comprehensive wellbeing package
• An exceptional calendar of social events to be enjoyed throughout the year
• A health cash plan & free event tickets to events after 6 months service

This a part time role of 20 hours per week, offered on a fixed term basis for up to 1 year, with an April start.

If you are passionate about enhancing our members well-being and Goodwood experience, click apply now!