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Careers at CEGA

CEGA employs a wide range of roles on a variety of full, part-time, fixed term and seasonal contracts. Due to our continued success and growth we are seeking new team members to join us.

Customer Service Advisors - Travel Industry

Sorry this job advert has expired. Please view all current vacancies here
£18,000 per annum
Full Time  - 37.5 hours per week, some weekends and evenings involved

Do you love providing great customer service?

Do you want a job where no two days are the same?

Do you like the idea of helping people who may be stranded abroad?

Funtington, Chichester, West Sussex
37.5 hours per week, 8-4pm, 9-5pm, 10-6pm, 12-8pm on a rostered pattern, weekends also involved with days in lieu given back.
Start Date: January 2019
The Role:
We are currently recruiting for Customer Service Advisors within our business here at Funtington, Chichester.
The core responsibilities of this role will be to manage a complex caseload of technical claims whilst ensuring that the claims are managed to the highest quality within all compliance frameworks.
The successful applicant will need to possess the following skills and attributes:                       
· Technical Knowledge: you will be trained to understand and manage high cost and complex inpatient medical assistance claims, including organising evacuations, medical treatment and liaising with clients to provide updates
· People skills: a proactive, can do attitude with a real focus on customer quality
· Organised: able to self-manage a personal portfolio of customers with the ability to prioritise and be self-motivated
·  Communication: be proficient in both verbal and written skills
·  Personal: demonstrate excellent interpersonal and organisational skills with a flexible approach
Experience & Skills:
·  You will be able to demonstrate exceptional telephony based customer service skills and be able to quickly build rapport with people whilst remaining professional at all times.
·  You will be self-motivated and have excellent organisational skills
·  Capable of multi-tasking using various computer software (Essential)
·  The ability to work on your own initiative whilst performing as part of a team (Essential)
·  Have a flexible approach to support the business needs
·  Able to demonstrate a high level of attention to detail (Essential)
·  Confident and articulate on the telephone (Essential)

We offer a great benefits package that includes:

·  Comprehensive training (6/8 week structured course)
·  Free on-site parking or mini-bus pick up service (to and from Chichester train station)
·  Free annual travel insurance (subject to qualifying criteria)
·  Contributory pension scheme
·  Salary supplements for using an additional language
·  20 days holiday a year, plus 8 days bank holiday.
·  Eye care vouchers
·  Childcare vouchers
·  Bonus scheme
·  Cycle to work scheme
·  Fully equipped gym, on site tennis court and other social club facilities.

Agencies: We are fortunate enough to receive some really great direct applications, so at this time we will not be engaging or accepting any unsolicited CV's from agencies.

The personal data you provide in your application and as part of the recruitment process will only be held and processed to facilitate the recruitment process for the particular position you have applied for, or for any future suitable vacancies. Your data may be used to assess your application for employment at CEGA Group, conduct reference checks and to inform you of further career opportunities. Please visit, to view CEGA's full privacy policy.

Sorry this job advert has expired. Please view all current vacancies here

Apply here

We are fortunate enough to receive some really great direct applications, so at this time we will not be engaging or accepting any unsolicited CV's from agencies. We welcome applications from candidates who have:

  • Excellent customer service skills
  • Experience in a telephone or customer-facing role and/or in the travel or insurance industry
  • Strong team skills
  • Excellent verbal and written communication skills
  • A confident, articulate and enthusiastic manner

We are highly interested in candidates with additional languages, particularly French, Spanish, Portuguese, Italian, Russian, Arabic and German speakers. Please note that for all roles in CEGA, very good levels of written and spoken English are essential.

Our business operates 24 hours a day, 365 days a year, so we can offer a great deal of flexibility around working hours, including nights and weekends, and we will consider both full and part-time applications.

Successful candidates will progress through a comprehensive induction and training program and we actively encourage career progression. CEGA also offers opportunities for pursuing professional qualifications after a qualifying period.

Our benefits package includes a contributory pension scheme, bonus scheme, social club, and free parking or mini-bus pick up service (Funtington site only). A full list of our employee benefits is available from the HR team.

CEGA is part of the Charles Taylor Group, a leading professional services company that has supported clients across the global insurance market since 1884. If you would like to apply for one of these exciting roles and join one of our talented teams, please email your CV and covering letter to CEGA recruitment on

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